Frequently Asked Questions

How does Handybook make booking so easy?

At Handybook we know that the secret sauce to instant booking is finding service professionals who really care about their community. We've built a network of professionals who consistently go the extra mile to help our customers get the most enjoyment out of their homes. Our process is designed to save you time. Simply enter your zip code, select the service you're after, tell us the time and place, and instantly confirm!

Who are our service professionals?

Our service professionals are highly skilled professionals who live and work in your local community. We go through an extensive screening process that includes background checks, reference checks, and in-person interviews for all professionals.

What is the Handybook guarantee?

Our guarantee is that if you are not 100% satisfied you will get 100% of your money back.

What if I need to cancel or reschedule?

At Handybook we understand that unexpected things happen, which is why we let you cancel or reschedule right up until the day before your booking. If you need to make a switch, just give us a call at 1-888-847-6036 and as long as it's at least 24 hours before your scheduled time, we'll help you out for no fee or penalty!

Do I have to be home while the cleaner/handyman is there?

Not at all - it's completely up to you! If you will not be home at the time of the job, you may choose to leave your keys at a pre-designated location agreed upon by you and your service professional.

Can I request a professional I've used in the past?

Yes, you can! We realize that you may get attached to a professional you've used in the past. Just e-mail team@handybook.com with the subject "Request" and tell us which cleaner you're requesting and your time preference. If you need repeat cleanings, then you're eligible to get a discount with our subscription package! Call 1-888-847-6036 to get set-up with your customized monthly, weekly, or bi-weekly cleaning package with the cleaner of your choice. The package comes with a price discount, and you still have the flexibility to cancel or reschedule 24 hours in advance with no penalty!

What happens after I make a booking?

After you make a booking, you don't have to do anything at all except enjoy our service! You should receive an immediate email confirmation, and will also be notified who your Handybook Professional is. Service professionals then show up on time with all the supplies required to do a great job.

How much do you charge?

Our prices are calculated to match exactly what you need done. Simply type in your zip code and select the service you're looking to price!

What if the job takes longer/shorter than what I booked for?

If the job takes less time we're happy to refund you for any unused hour/s. If the job takes longer we will contact you and charge you the additional hour/s only if you're happy with the service. The minimum time for a booking is 2 hours. All our service professionals do their best to finish the job in the estimated period and less than 5% of our jobs need any sort of price-adjustment. In some situations where there is extra work or the job is more complex, your service professional will inform you of any changes. We will never charge you more than the amount paid without your explicit consent.

How do I pay?

Once you've put in your zip code and selected the service, the time, and the place, we will immediately confirm your booking and have you put in your payment info. We accept all major credit cards, and all payments are processed securely through Stripe. Please note that the service professionals are not paid until the job is complete.

Is tip included?

Yes, the rates shown include all taxes and tip. In the case of cleaning, it also includes our eco-friendly cleaning supplies and vacuum. There are never any hidden charges.

Do cleaners bring their own supplies?

Yes! Our cleaners are equipped with high quality, eco-friendly cleaning supplies, a vacuum cleaner, and the know-how to make your home gleam! If you would like them to bring custom items (a mop, a broom, etc.) you can add your request to the comment section when you book. Our professionals will work with you to meet your individual needs.

Do handymen bring their own supplies?

Yes! Our handymen come fully equipped with all power tools and any other supplies needed for the job. However, this does not include consumables such as mounts, wires, paint, grout etc. If your job requires consumables or special hardware (such as buying TV mounts, wires, paint, grout etc.) our handyman can either purchase them on request or you can procure your own items. If purchased by the handyman, you will be presented with a receipt for payment during the job.

I'm a qualified service professional. How do I apply to work with Handybook?

Thanks for your interest in joining our Handybook Service Professional Team! If you are a professional cleaner, handyman, or general laborer with plenty of experience, you can apply here. If your application is approved, you will then be invited for an interview. For more information on this process, contact us at team@handybook.com.

Im interested in Handybook's Intern Program. Who should I contact?

If you're a motivated student looking for a challenging and rewarding internship experience, then we want to hear from you! Just send your resume and a brief description of your interests to jobs@handybook.com with "Intern Program" in the subject line.

Do Handybook professionals cover my city?

We are currently in Boston, New York, San Francisco, DC, Chicago, Philadelphia, LA, Miami, Seattle, San Diego, Atlanta, Houston, Dallas, Westchester, Bay Area, Sacramento, Portland, Baltimore, Orlando, Tampa, Austin, Phoenix, Las Vegas, San Jose, Denver, Toronto, and San Antonio, and we are expanding to other cities very soon. Drop us an email if you'd like us to come to your city next!