Launching Our Instant Rating System

At Handybook, we pride ourselves with finding you the best service provider for your job. All of our service professionals are background checked and verified to ensure that they are trustworthy and qualified to do your job. Our service professionals have years of experience in their field.

A key part of ensuring quality is always maintained, however, is getting your feedback. Whether you think the provider was simply awesome, or whether there was a problem (the provider was late, did not carry supplies/tools, did not do a good job etc.), we would love to collect this feedback.

So here’s how it works – like with the booking process, we try keeping the feedback loop as simple as possible. After every job you get a message asking for a rating from 1 to 5, with 1 being the worst and 5 being the best. Please reply to this message so we can collect data and let the providers know how they are doing. In addition, you can always log on to your account on our site and submit a detailed review.

If you are dissatisfied for any reason, call us and we will not only fix the problem, but also instantly refund you – it’s as simple as that. So, what are you waiting for? Book a service professional today. 

Questions About Booking a Service Provider?

Over the last couple of weeks, we’ve gotten a couple of questions often. Here are some answers:

Cleaning supplies:

Jessica from Boston wanted to know whether cleaners bring their supplies. Yes, they do. All Handybook cleaners bring standard cleaning supplies to a job. This includes paper towels, clorox, multi-purpose cleaners, dusters and more. If you require any additional supplies to be used like a mop or a vacuum, let us know – we’ll do our best to arrange exactly what you need!


Katie from New York wanted to know about our safety precautions. Ensuring our cleaners are reliable and friendly is our top-most priority. We verify, interview, background check, reference check, and screen each and every provider on our system. To learn more about our safety procedures, visit our safety page.

Booking Process:

James from Boston wanted to know – How does the online booking process exactly work? Well, it is pretty simple and we really do believe Handybook is the easiest way to book a cleaner or handyman online. Enter your zipcode in the box on our front page, pick a service and you are on your way to booking a cleaner or handyman in under 90 seconds. On the next page, you can then enter the “date” and “time” you want the service performed and either pick the number of hours or use our simple calculator that estimates the time required. As soon as you click on “Book Now,” we will contact all of the providers in your area to determine whether they are available for the job. You then pay securely using our encrypted payment platform, and your booking gets confirmed. You can cross check your booking details by checking your inbox – you should have a confirmation email from us within 5 minutes!

If you have any questions, do not hesitate to get in touch. Please call us at 1-888-847-6036.

The Handybook team goes bowling!

Hi, this is Zeke from Handybook! I’m a senior at Harvard and I am spending my summer working with Handybook. I help out with the operations and marketing efforts here, and so far, the summer has been great fun!

Some of you may already know me from the interactions I have with you by phone or email. I enjoy getting to know each and every one of our customers, and part of what is really special about Handybook is the effort we put in to try and make our customers feel special.  So feel free to call our number 617-910-4813 if you ever have questions about our service (or even if you just want to say hi!)

We work hard here at Handybook, and the last couple of months have been quite intense.   But we also like having a good time, and every couple of weeks the whole team gets together and we go out for drinks, dinner or something else. This weekend we all went bowling! We’re a competitive bunch  so this was a good opportunity to get all pumped up. Humbly, I must admit that I was the winner this weekend (yes, Nacho, I was!).

We’re growing quite fast here at Handybook, and what I really like is the fun collaborative working environment that exists in the office. A fun culture is key, and I think it’s a top priority for all of us. I’m looking forward to the remainder of the summer, and feel like I’ve learned a lot over the last 2 months.

I hope you are all enjoying Handybook’s service as much as I am enjoying working here. Let me know if you have any questions!

- Zeke

Handybook – where did it all start?

Unsurprisingly, a question we often get asked is where did the idea for Handybook came from? While we actually thoroughly enjoy answering this question, and hope to keep answering it as Handybook grows bigger and bigger, we also think discussing how started would make for an interesting first blog post.

So here’s the deal – Like most of these stories go, was borne out of frustration. Or more specifically, out of frustrated attempts at booking a cleaner in Boston. Oisin and I (Umang) were roommates at Harvard Business School, and given the lazy people that we are, we wanted to hire a cleaner to help get our shambolic apartment into some sort of shape. Like most people would, the first thing we did was a quick Google search for finding a good cleaner in Boston. We then tried online classifieds and some more new-age websites that promised a smoother booking process. Here’s what we found:

1.     There is no instant booking: You simply cannot book a service provider easily online. You know how easy it is to buy a book on Amazon? Well, ask yourself – why can’t you do the same for a cleaner? Or a plumber? Or a handyman?

2.     It’s very hard to find a convenient time: Ok, so once you find a provider, how do you schedule a time? We found you do so by making sacrifices – you settle for a time when the provider is available. Why should that be the case? If you know you want a cleaner at 6 pm on Thursday, right before you have some friends over, you should be able to make that happen.

3.     You have no idea how good or reliable the provider is: If someone you personally know hasn’t booked a provder, lets say a cleaner in this case, how would you know if someone was the right person? We found ourselves continuously asking this question.

In many ways, is just a simple answer to these 3 problems. Internet hype aside, all we try and do is make your life a little easier. We want to let you book any service you want within 90 seconds – there’s never any waiting involved here.  You can book for whatever time you like – so you never have to make sacrifices. And finally, you can stop worrying about quality and safety – we take great pains to screen all our providers. This includes interviews, background checks, reference calls and identity verifications. Every single Handybook Professional meets our high standards of trust and quality.

At Handybook we want to change the way people buy services online and make people’s lives a little bit easier.

Thanks for reading. We’d love to hear your feedback!

The Handybook Team