FAQs About Booking a Cleaner

A couple of weeks ago, we posted answers to some frequently asked questions. We’ve now created a FAQs page – check it out here - http://www.handybook.com/site/faq

Do cleaners bring their own supplies?

Yes. All our Handybook Professionals come equipped with all basic cleaning supplies. This includes multi-purpose cleaners, bleach, window cleaners, brushes, paper-towels, mops and more. If you want any specific brand of cleaning supply, just let us know – we’ll do our best to use only what you love!

Does the cleaner do laundry and dishes?

Absolutely. That’s what we’re here for. Our cleaners go the whole nine yards – this includes cleaning bathrooms, kitchens, making beds, dusting, mopping the floor, doing the dishes, doing the laundry and making sure everything is left spanking new.

Can I trust the cleaner?

Yes and Yes. Our cleaners go through a rigorous screening process that includes third-party national background checks, SSN checks, DOJ smart searches, reference checks and in-person interviews. What this means is that you can always trust us for reliable, top quality service. Once you make a booking, the cleaner will also call you the day before to get any specific instructions.

I don’t know how many hours to book?

Our nifty little tool when you’re selecting a time and date for your booking lets you easily decide how long to book for. Just pick the number of bedrooms and bathrooms, and we’ll tell you how long to book for. If you’re still unsure, don’t worry about it – we’ll only charge you for how long the cleaner stays! That’s our promise.

Do I have to be at home during the job?

Not necessarily. While most people tend to be at home for their first cleaning, many customers chose to either leave once the cleaner gets there, or leave their keys at a pre-designated location.

What if I am not happy with the job?

In the unlikely event that you’re not happy with our service, we’ll refund you 100% of the money. Simple as that!

Questions About Booking a Service Provider?

Over the last couple of weeks, we’ve gotten a couple of questions often. Here are some answers:

Cleaning supplies:

Jessica from Boston wanted to know whether cleaners bring their supplies. Yes, they do. All Handybook cleaners bring standard cleaning supplies to a job. This includes paper towels, clorox, multi-purpose cleaners, dusters and more. If you require any additional supplies to be used like a mop or a vacuum, let us know – we’ll do our best to arrange exactly what you need!

Safety:

Katie from New York wanted to know about our safety precautions. Ensuring our cleaners are reliable and friendly is our top-most priority. We verify, interview, background check, reference check, and screen each and every provider on our system. To learn more about our safety procedures, visit our safety page.

Booking Process:

James from Boston wanted to know – How does the online booking process exactly work? Well, it is pretty simple and we really do believe Handybook is the easiest way to book a cleaner or handyman online. Enter your zipcode in the box on our front page, pick a service and you are on your way to booking a cleaner or handyman in under 90 seconds. On the next page, you can then enter the “date” and “time” you want the service performed and either pick the number of hours or use our simple calculator that estimates the time required. As soon as you click on “Book Now,” we will contact all of the providers in your area to determine whether they are available for the job. You then pay securely using our encrypted payment platform, and your booking gets confirmed. You can cross check your booking details by checking your inbox – you should have a confirmation email from us within 5 minutes!

If you have any questions, do not hesitate to get in touch. Please call us at 1-888-847-6036.