Handybook Goes Green!

As part of our uncompromising efforts to provide only the very best service, we’re thrilled to announce that from today, Handybook’s professional cleaners will come equipped with premium eco-friendly cleaning supplies!

Unlike the toxic products most cleaning companies use, Handybook uses green, organic supplies from leading brands such as Green Works and Seventh Generation. Not only are these supplies safe and effective, but also baby and pet friendly.

By combining great supplies and top-quality professionals with a simple booking platform, Handybook is changing the way people book household services. Visit handybook.com today to make a booking and see for yourself how easy it is! You can use code “Green20” for a free $20 credit.

We have news!

We have got fantastic news to share with you today! Handybook is pleased to announce it has raised a round of financing this week. This round will be used to grow our service offerings, reach more customer, and to ensure we constantly improve our service level.

We’re very excited about this new phase of growth and would like to thank all our customers for their support.

You can read more about the financing in TechCrunch: http://techcrunch.com/2012/10/16/handybook-secures-2m-from-highland-capital-partners-and-general-catalyst-for-its-uber-for-the-home/

You can read more about our team on our website: http://www.handybook.com/team

 

 

 

Handybook Provider of the Week: Ihor Chaban

Handybook Provider of the Week

Ihor Chaban, a handyman, in the Boston area.

Ihor has 37 years of experience designing and implementing a variety of home improvement projects. He has led several projects involving artistic design, construction,restoration and exhibition, including at large monuments and medieval churches as well (yes, really!)

Ihor’s done over a dozen jobs with Hanybook, and consistently receives high ratings. Erin, a recent customer, who booked Ikea furniture assembly, gave him an emphatic 5/5 and said “He was awesome!”. Short review, but that sums up Ihor – awesome!

We’re glad to have professionals such as Ihor working with us! If you have any handyman needs – from assembling furniture to mounting flatscreens – try www.Handybook.com today!

Launching Our Instant Rating System

At Handybook, we pride ourselves with finding you the best service provider for your job. All of our service professionals are background checked and verified to ensure that they are trustworthy and qualified to do your job. Our service professionals have years of experience in their field.

A key part of ensuring quality is always maintained, however, is getting your feedback. Whether you think the provider was simply awesome, or whether there was a problem (the provider was late, did not carry supplies/tools, did not do a good job etc.), we would love to collect this feedback.

So here’s how it works – like with the booking process, we try keeping the feedback loop as simple as possible. After every job you get a message asking for a rating from 1 to 5, with 1 being the worst and 5 being the best. Please reply to this message so we can collect data and let the providers know how they are doing. In addition, you can always log on to your account on our site and submit a detailed review.

If you are dissatisfied for any reason, call us and we will not only fix the problem, but also instantly refund you – it’s as simple as that. So, what are you waiting for? Book a service professional today. 

Handybook Provider of the Week: Linton Levy!

Congrats to Handybook Provider of the week: Linton Levy!

Linton, a handyman from Boston, has over 10 years of handyman experience – from working in a self owned business doing odd jobs, and handy-man specials, to more advanced construction. Customers have described Linton as trustworthy, energetic, personable, and professional. Oh, he also has over 1,000 hours in community service working with various organizations including The Salvation Army.

He’s got four consecutive 5 star ratings, and here’s what Tina, a recent customer said: “Linton definitely a 6! Professional, attentive to detail, eager to assist. Thank you!”

Well done Linton, we’re glad to have you on board!

FAQs About Booking a Cleaner

A couple of weeks ago, we posted answers to some frequently asked questions. We’ve now created a FAQs page – check it out here - http://www.handybook.com/site/faq

Do cleaners bring their own supplies?

Yes. All our Handybook Professionals come equipped with all basic cleaning supplies. This includes multi-purpose cleaners, bleach, window cleaners, brushes, paper-towels, mops and more. If you want any specific brand of cleaning supply, just let us know – we’ll do our best to use only what you love!

Does the cleaner do laundry and dishes?

Absolutely. That’s what we’re here for. Our cleaners go the whole nine yards – this includes cleaning bathrooms, kitchens, making beds, dusting, mopping the floor, doing the dishes, doing the laundry and making sure everything is left spanking new.

Can I trust the cleaner?

Yes and Yes. Our cleaners go through a rigorous screening process that includes third-party national background checks, SSN checks, DOJ smart searches, reference checks and in-person interviews. What this means is that you can always trust us for reliable, top quality service. Once you make a booking, the cleaner will also call you the day before to get any specific instructions.

I don’t know how many hours to book?

Our nifty little tool when you’re selecting a time and date for your booking lets you easily decide how long to book for. Just pick the number of bedrooms and bathrooms, and we’ll tell you how long to book for. If you’re still unsure, don’t worry about it – we’ll only charge you for how long the cleaner stays! That’s our promise.

Do I have to be at home during the job?

Not necessarily. While most people tend to be at home for their first cleaning, many customers chose to either leave once the cleaner gets there, or leave their keys at a pre-designated location.

What if I am not happy with the job?

In the unlikely event that you’re not happy with our service, we’ll refund you 100% of the money. Simple as that!

Questions About Booking a Service Provider?

Over the last couple of weeks, we’ve gotten a couple of questions often. Here are some answers:

Cleaning supplies:

Jessica from Boston wanted to know whether cleaners bring their supplies. Yes, they do. All Handybook cleaners bring standard cleaning supplies to a job. This includes paper towels, clorox, multi-purpose cleaners, dusters and more. If you require any additional supplies to be used like a mop or a vacuum, let us know – we’ll do our best to arrange exactly what you need!

Safety:

Katie from New York wanted to know about our safety precautions. Ensuring our cleaners are reliable and friendly is our top-most priority. We verify, interview, background check, reference check, and screen each and every provider on our system. To learn more about our safety procedures, visit our safety page.

Booking Process:

James from Boston wanted to know – How does the online booking process exactly work? Well, it is pretty simple and we really do believe Handybook is the easiest way to book a cleaner or handyman online. Enter your zipcode in the box on our front page, pick a service and you are on your way to booking a cleaner or handyman in under 90 seconds. On the next page, you can then enter the “date” and “time” you want the service performed and either pick the number of hours or use our simple calculator that estimates the time required. As soon as you click on “Book Now,” we will contact all of the providers in your area to determine whether they are available for the job. You then pay securely using our encrypted payment platform, and your booking gets confirmed. You can cross check your booking details by checking your inbox – you should have a confirmation email from us within 5 minutes!

If you have any questions, do not hesitate to get in touch. Please call us at 1-888-847-6036.

The Handybook team goes bowling!

Hi, this is Zeke from Handybook! I’m a senior at Harvard and I am spending my summer working with Handybook. I help out with the operations and marketing efforts here, and so far, the summer has been great fun!

Some of you may already know me from the interactions I have with you by phone or email. I enjoy getting to know each and every one of our customers, and part of what is really special about Handybook is the effort we put in to try and make our customers feel special.  So feel free to call our number 617-910-4813 if you ever have questions about our service (or even if you just want to say hi!)

We work hard here at Handybook, and the last couple of months have been quite intense.   But we also like having a good time, and every couple of weeks the whole team gets together and we go out for drinks, dinner or something else. This weekend we all went bowling! We’re a competitive bunch  so this was a good opportunity to get all pumped up. Humbly, I must admit that I was the winner this weekend (yes, Nacho, I was!).

We’re growing quite fast here at Handybook, and what I really like is the fun collaborative working environment that exists in the office. A fun culture is key, and I think it’s a top priority for all of us. I’m looking forward to the remainder of the summer, and feel like I’ve learned a lot over the last 2 months.

I hope you are all enjoying Handybook’s service as much as I am enjoying working here. Let me know if you have any questions!

- Zeke

Handybook – where did it all start?

Unsurprisingly, a question we often get asked is where did the idea for Handybook came from? While we actually thoroughly enjoy answering this question, and hope to keep answering it as Handybook grows bigger and bigger, we also think discussing how Handybook.com started would make for an interesting first blog post.

So here’s the deal – Like most of these stories go, Handybook.com was borne out of frustration. Or more specifically, out of frustrated attempts at booking a cleaner in Boston. Oisin and I (Umang) were roommates at Harvard Business School, and given the lazy people that we are, we wanted to hire a cleaner to help get our shambolic apartment into some sort of shape. Like most people would, the first thing we did was a quick Google search for finding a good cleaner in Boston. We then tried online classifieds and some more new-age websites that promised a smoother booking process. Here’s what we found:

1.     There is no instant booking: You simply cannot book a service provider easily online. You know how easy it is to buy a book on Amazon? Well, ask yourself – why can’t you do the same for a cleaner? Or a plumber? Or a handyman?

2.     It’s very hard to find a convenient time: Ok, so once you find a provider, how do you schedule a time? We found you do so by making sacrifices – you settle for a time when the provider is available. Why should that be the case? If you know you want a cleaner at 6 pm on Thursday, right before you have some friends over, you should be able to make that happen.

3.     You have no idea how good or reliable the provider is: If someone you personally know hasn’t booked a provder, lets say a cleaner in this case, how would you know if someone was the right person? We found ourselves continuously asking this question.

In many ways, Handybook.com is just a simple answer to these 3 problems. Internet hype aside, all we try and do is make your life a little easier. We want to let you book any service you want within 90 seconds – there’s never any waiting involved here.  You can book for whatever time you like – so you never have to make sacrifices. And finally, you can stop worrying about quality and safety – we take great pains to screen all our providers. This includes interviews, background checks, reference calls and identity verifications. Every single Handybook Professional meets our high standards of trust and quality.

At Handybook we want to change the way people buy services online and make people’s lives a little bit easier.

Thanks for reading. We’d love to hear your feedback!

The Handybook Team

www.handybook.com